1. Introduction
raptor88 ("we", "our platform") is an online gambling platform operating under international licensing. We offer slots, live casino, sports betting, cricket betting and 4D lottery services to eligible adult players. This document is the official raptor88 Privacy Policy and explains our practices regarding the collection, use, storage and protection of your personal information.
By registering an account and using raptor88 services, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please contact our support team or stop using the platform.
🔒 Important Note: This Privacy Policy applies to all registered raptor88 users regardless of how they access the platform — whether through a web browser or mobile app.
2. Information Collected
Account Registration Information
During registration, raptor88 collects information needed to verify your identity and ensure compliance with legal requirements:
- Full name as stated on your identity card (MyKad) or passport
- Date of birth for age verification (21 years and above)
- Active email address
- Mobile phone number
- Username and password of your choice
Payment and Transaction Information
To process deposits and withdrawals, raptor88 records information related to financial transactions:
- Details of the payment method used (Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or crypto assets)
- Deposit and withdrawal transaction history
- Amount and date of each transaction
- Transaction reference numbers
Full credit card details or bank account details are not stored directly by raptor88.
Usage and Technical Data
Our system automatically records technical data when you use the platform:
- IP address and general location based on IP
- Web browser type and device operating system
- Gaming and betting activity
- Login and logout session times
- Pages visited within the platform
Identity Verification Information (KYC)
To comply with international licensing requirements and prevent money laundering, raptor88 may request identity verification documents:
- Copy of identity card (MyKad) or passport
- Address verification documents such as utility statements
- Proof of ownership of the payment method used
The KYC process is only carried out when necessary and documents are processed with strict security protection.
3. Purpose of Data Collection and Use
raptor88 collects and processes your personal information only for legitimate and specific purposes as follows:
Creating, verifying and maintaining your user account, including age and identity verification.
Processing deposits and withdrawals securely through the various payment methods we support.
Analysing usage patterns to improve user experience, platform stability and game selection.
Detecting and preventing fraudulent activity, money laundering and security threats against the platform.
Providing effective customer support via live chat and email in Bahasa Melayu and English.
Informing you about bonus offers, VIP cashback and relevant promotions based on your account activity.
4. Disclosure to Third Parties
raptor88 maintains a strict policy on sharing user data. We do not sell your personal information to any party for third-party commercial purposes. However, in certain situations, information may be shared with:
Payment Service Providers
Processing financial transactions requires sharing limited transaction data with service providers such as FPX payment gateways, e-wallet operators and crypto asset exchange platforms. These providers are subject to strict data protection terms.
Game Software Providers
Third-party game providers that support the raptor88 platform may receive game session data required for technical functions. This data is governed by legally binding confidentiality agreements.
Legal and Regulatory Requirements
raptor88 may be required to disclose information to competent authorities when required by law, court order or direction from a regulatory body in relation to money laundering prevention or fraud.
Business Transfer
In the event of a company merger, acquisition or asset sale, user information may be transferred as part of that process. Users will be notified in advance should this occur.
⚠️ Reminder: raptor88 has never and will never share your account password, PIN or security verification details with any party, including our own internal support team.
5. Data Security
raptor88 implements multiple layers of technical and organisational security measures to ensure your personal information is always protected:
All data transmitted between your device and raptor88 servers is protected by industry-standard encryption protocols.
Data is stored in a server environment isolated from public networks with strict access controls.
An additional layer of account protection through two-step identity verification is available to all users.
Intrusion detection systems and security analytics operate continuously to detect suspicious activity.
6. Your Rights as a User
As a registered raptor88 user, you have the following rights regarding your personal information. To exercise any of these rights, contact our support team via live chat or email.
Right of Access
You have the right to request a copy of the personal information we hold about your account at any time.
Right of Rectification
If the information we hold is inaccurate or out of date, you have the right to request immediate correction.
Right of Erasure
You may request deletion of your account and personal data, subject to applicable legal retention requirements.
Right of Restriction
You have the right to request that we restrict the processing of your data in certain circumstances recognised under privacy law.
Right to Object
You may object to the processing of your data for direct marketing or profiling purposes at any time.
Right to Portability
You have the right to receive your data in a structured, machine-readable format for transfer to another service.
Right to Withdraw Consent
Where data processing is based on your consent, you may withdraw that consent at any time.
Right to Complain
You have the right to lodge a complaint with the relevant regulatory body if you feel your data has not been handled properly.
7. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. raptor88 uses cookies and similar tracking technologies to ensure the platform works properly and to provide a better user experience.
Essential Cookies
These cookies are required for the basic functions of the platform, such as login session management, security, and language preferences. They cannot be disabled without affecting platform functionality.
Analytics Cookies
Used to understand how users interact with our platform, including the most frequently visited pages and time spent. This information helps us improve our services.
Functional Cookies
Stores your personal preferences such as interface language, display settings, and favourite game selections to improve your experience on the platform.
🍪 You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect specific functions of the raptor88 platform.
8. Privacy Policy Amendments
raptor88 reserves the right to amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or technology developments. Each amendment will:
- Be published on this Privacy Policy page with a clear effective date
- Be communicated to registered users via email or in-platform notification
- Be kept in an archive so that previous versions can be referenced if needed
Continued use of the raptor88 platform after the effective date of any amendment is considered your acceptance of the updated terms. If you do not agree, you have the right to close your account by contacting our customer support.
9. Contact Us Regarding Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact our team:
Use the live chat function within the raptor88 platform for an immediate response in Malay or English. Our team is available at all times.
For formal enquiries relating to privacy and data protection, contact us at: [email protected]